Founding Account Manager – Customer Retention & Growth

Role Overview

We are looking for a Founding Account Manager with 3+ years of experience to own retention, expansion, and renewals across Ajax’s rapidly growing base of 200+ law firm customers.

What You Will Do

Run regular check-ins, drive seat expansion, term extensions, upsells, and renewals across 200+ law firm accounts, own the adoption lifecycle for new features, and build monitoring dashboards and automations.

Why It Might Be a Fit

This is a high-impact, founding role reporting directly to the co-Founder and co-CEO, with the opportunity to build out the entire post-sale function.

Requirements

• 3+ years of experience
• Founding Account Manager with experience in customer retention and growth