Customer Experience Associate (Future Opportunities)

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment, processing financial transactions, understanding customer needs, and recommending solutions to provide a positive customer experience. You will also be responsible for achieving assigned goals and business objectives, promoting banking solutions, and completing business processes in a timely and accurate manner.

What You Will Do

Your day-to-day responsibilities will include processing financial transactions, understanding and determining customer needs, responding and resolving customer concerns, and delivering quality customer experiences.

Why It Might Be a Fit

To be successful in this role, you will need to be a go-getter who can exercise initiative, be accurate and detail-oriented, and have strong administration, organizational, planning, and time management skills.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs