Customer Experience Advocate

Role Overview

Serve as a front-line liaison responsible for communicating with customers via various methods, educating them on the value of TEC services/products, and ensuring customer satisfaction and loyalty.

What You Will Do

Process transactions, reconcile payments, make bank deposits, and work with customers on billing, service orders, and payment processing. Upsell products and services, and de-escalate customer interactions.

Why It Might Be a Fit

Champion the promotion and enhancement of TEC’s positive company image and reputation by taking pride in the success of our Net Promoter Score.

Requirements

• Ability to communicate with customers via various methods
• Ability to educate customers on the value of TEC services/products
• Ability to de-escalate customer interactions calmly and professionally
• Ability to process transactions, reconcile payments, and make bank deposits
• Ability to upsell products and services

Benefits

• Dental insurance
• Vision insurance
• Other benefits not specified