Role Overview
Serve as the primary customer care contact for escalated technical issues, providing timely, professional, and solutions-focused support to end-user customers.
What You Will Do
Perform onsite troubleshooting, provide hands-on software support, and act as a liaison between product support, product development, and end-user customers.
Why It Might Be a Fit
Strong customer communication, problem-solving, documentation, and cross-functional collaboration skills are required. The role involves troubleshooting complex technical issues, translating customer feedback into actionable technical information, and managing multiple priorities.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, or a related field
- 3+ years of experience in customer support, field service, technical troubleshooting, software support, or a related technical customer-facing role
- Proficiency with Microsoft Office applications, customer relationship management or ticketing systems, diagnostic tools, software configuration tools, remote support platforms, and the ability to learn proprietary product software and connected-vehicle or equipment systems
To apply for this job please visit textron.taleo.net.
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