Client Operations & Sales Enablement Manager

Role Overview

The IIA is seeking a proactive, highly organized Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team. This hands-on role manages multiple client accounts, projects, deadlines, and operational workflows simultaneously.

What You Will Do

Manage client requests, shared sales and training inboxes, project workflows, and outstanding deliverables. Coordinate client communications, meetings, training logistics, registrations, invoicing requests, and internal handoffs.

Why It Might Be a Fit

The ideal candidate thrives in a fast-paced, deadline-driven environment, anticipates needs, takes ownership of deliverables, and continuously identifies opportunities to improve efficiency and service quality.

Requirements

• 3+ years of experience in client services, account coordination, project coordination, sales operations, marketing operations, advertising operations, event operations, or a comparable fast-paced environment.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, or an equivalent combination of education and relevant professional experience.
• Demonstrated ability to manage multiple clients, projects, stakeholders, and deadlines simultaneously.
• Strong organizational, project management, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills and a strong customer-service mindset.
• Ability to anticipate needs, take initiative, resolve issues, and follow through independently.
• Comfort working in a high-volume environment with shifting priorities and competing deadlines.
• Strong proficiency with Microsoft Office and the ability to quickly learn new business systems.
• Collaborative, adaptable, and solutions-oriented approach to working across departments.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave, etc.)
• Holiday pay
• Life insurance
• Disability insurance