Customer Experience Manager

On Site Full TimeManchester, England, United KingdomThe Portfolio Group

Role Overview

A progressive management role at the heart of a fast-growing, service-led business.

What You Will Do

Lead and develop the Customer Solutions teams, using data and client feedback to increase engagement, improve service, and reduce attrition.

Why It Might Be a Fit

You’ll bring a background in a service-led, high-volume or professional services environment, with proven leadership of high-performing teams and a track record of delivering customer success strategies.

Requirements

  • background in a service-led, high-volume or professional services environment
  • proven leadership of high-performing teams
  • track record of delivering customer success strategies
  • first-rate communication, interpersonal, and presentation skills
  • confidence with data, turning analysis and insight into practical improvements
  • solutions-focused approach to problem-solving

To apply for this job please visit linkedin.com.

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