Senior Product Manager, Customer Experience (CX)

Role Overview

The Customer Experience team owns the end-to-end digital experience for our customers, from discovery and engagement through shopping, purchase, and beyond. We are looking for a Senior Product Manager, Customer Experience to define product strategy and deliver experiences that make it easier, more intuitive, and more rewarding for customers to shop The RealReal.

What You Will Do

Partner cross-functionally with Engineering, UX, Merchandising and Marketing teams to ship high-impact features that move the needle on meaningful KPIs. Define and execute a two-year product strategy for Customer bottom-of-funnel product domains rooted in deep retail and e-commerce expertise.

Why It Might Be a Fit

This role is ideal for a product leader who combines strong customer empathy with business acumen and analytical rigor, ensuring TRR remains the gold standard for luxury resale.

Requirements

• 5+ years of product management experience, with a strong background in e-commerce or digital consumer products.
• Proven track record of owning products or experiences from strategy through execution, delivering measurable customer and business outcomes.
• Experience developing product strategies and roadmaps that balance customer needs, business priorities, and technical considerations.
• Strong analytical and problem-solving skills, with the ability to use data, customer insights, and experimentation to inform product decisions.
• Demonstrated ability to lead cross-functional teams and influence partners across Engineering, Design, Marketing, Merchandising, AI, Analytics, and other stakeholders.
• Strong communication skills, with the ability to clearly articulate product vision, priorities, tradeoffs, and the ‘why’ behind decisions.

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)