Retail Customer Experience Coordinator

Role Overview

The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store. The role involves leading by example, engaging with customers, and prioritizing customer service.

What You Will Do

The Coordinator will create a positive internal and external customer experience, promote a culture of honesty and integrity, and train and mentor Associates on front-end principles. They will also assign registers, support POS coverage, and address customer concerns.

Why It Might Be a Fit

This role is suitable for individuals who are available to work flexible schedules, have strong communication and organizational skills, and can respond to changes in direction. The Coordinator will work effectively with peers and supervisors, and be able to train others.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance