Sales Operations Order Management Specialist II

Role Overview

As a Sales Operations Order Management Specialist II, you will act as the single point of contact to address questions and requests from customers and internal partners in support of order processing. You will independently manage complex customer orders, ensure accurate order execution, and comply with customer requirements and company policies.

What You Will Do

Your day-to-day responsibilities will include managing order information, ensuring accurate order execution, managing internal/external customer inquiries, anticipating operational risks, and driving issues to resolution. You will also build and maintain all relevant order data in systems/tools, support accurate revenue recognition, and collaborate with Accounts Receivable to resolve billing discrepancies and customer credit issues.

Why It Might Be a Fit

This role requires a strong business understanding, knowledge of contract terms/processes, and intermediate to advanced knowledge of international shipping requirements, Incoterms, customs documentation, and trade compliance regulations. You will need to demonstrate ownership, accountability, and commitment to delivering results, as well as exceptional attention to detail and the ability to successfully manage multiple competing priorities.

Requirements

• Bachelor’s degree in business, Supply Chain, Operations, Logistics or related field, or equivalent combination of education and experience.
• 5 plus years of experience in Commercial Operations, Order Management, Logistics, Supply Chain, or related business operations.
• Expertise with both international and domestic shipments and orders for US, Canada and LATAM is required.
• Professional proficiency in English is required; proficiency in Spanish and or Portuguese is a plus.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Holidays