Customer Experience Representative

Role Overview

A Customer Experience Representative is responsible for providing a world class communication experience for Thompson customers and personnel by managing incoming calls, greeting customer and guest.

What You Will Do

Answers incoming calls, determines nature of inquiry, provides information about products and services, directs calls to appropriate department or employee, and relays and routes messages as necessary.

Why It Might Be a Fit

The ideal candidate is a strong communicator and relationship-builder, skilled in building customer trust and loyalty.

Requirements

• High school diploma or the equivalent
• Minimum six-month equivalent experience using a multi-line telecommunication system to provide world class customer service to external and internal customers
• Ability to develop and maintain effective working relationships with others
• Knowledge and use of all Microsoft computer products (Word, Excel, Outlook) or other comparable systems
• Knowledge and use of multi-line telecommunications systems
• Excellent listening, verbal and written communication skills
• Ability to remain calm and de-escalate conflict
• Ability to use logic and reasoning to problem solve and provide excellent customer care
• Ability to relate to all levels of employees and be a team player who motivates other team members

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