Bids and Sales Operations Manager

Job Summary

Location: Melbourne, Australia

Division: Ticketmaster Australia, Ticketmaster New Zealand

Line Manager: General Manager – Sales and Business Development

Contract Terms: 12-month Fixed Term, 38 hours per week

The Team

The Sales & Business Development team are key to maintaining strong and connected client relationships and play a critical role in the retention & growth of the Ticketmaster business.

The Job

The Bids and Sales Operations Manager is responsible for the preparation and presentation of tenders and proposals to ensure that Ticketmaster wins and maintains contracts for ticketing services for new and existing clients.

This role is the key point of contact for the Business Development, Marketing and Support and Operations teams for all tender proposals.

What You Will Be Doing

• Lead the project management of all tender documents including writing and editing proposal documents ensuring they are of a consistent high quality.
• Support the creation, implementation and management of engaging sales decks, presentations, and other marketing materials to help relate our products and services to multiple stakeholders.
• Drive continuous improvement in tender processes, content management, AI-assisted proposal development and sales enablement tools
• Support strategic business development activities by identifying competitive differentiators, value propositions and commercial opportunities within bids and client presentations.
• Tailor and translate internal resource materials with ongoing communications to the sales team.
• Develop key value adds and points of differentiation for Ticketmaster tenders and proposals.
• Liaise and coordinate with internal stakeholders to obtain relevant information for tender and proposal preparation.
• Assist in the identification of new business opportunities.
• Liaise with Marketing team on design efforts for all proposals and presentations.
• Advise executive managers on appropriate tender/proposal strategies.
• Prepare formal tender and proposal presentations for new and existing clients.
• Where necessary, coordinate responses to requests for further information.
• Maintain appropriate files and registers of tenders and proposals including the quality and accuracy of information within the Salesforce database.
• Provide feedback to the executive team on Ticketmaster’s market competitiveness from insights gained in tender preparation and presentation.
• Support the Commercial team through regular reporting on OKRs and business performance.
• To adhere to quality management, safety and environment company policies

What You Need to Know (Technical Skills)

• Extensive and demonstrated experience in successful tender preparation for both government and non-government entities.
• Marketing, Business Management or Project Management related degree.
• Creative approach and a genuine enthusiasm for writing high quality tenders.
• Track record of managing impactful business projects, applying strategic insight and aligning with organizational goals
• Demonstrated ability to build and maintain close working relationships with relevant stakeholders
• Well-developed interpersonal skills and communication with an aim to grow team dynamics

Behavioural Skills

• Research/Analytical: Business Management or Marketing degree required. Maintain up to date knowledge of industry developments incorporating marketing and technological advances, both internally and externally. Proven analytical mind and problem-solving ability. Proven experience in the maintenance of monthly and annual budgets. Strong Tender and Contract knowledge. Well-developed attention to detail.
• Customer Focus: Strong commitment to the provision of service excellence. Ensuring Ticketmaster’s internal customers’ needs are continually met. Demonstrated track record in addressing complex issues and balancing internal stakeholder involvement.
• Communication: Demonstrating strong communication, interpersonal and presentation skills, both written and verbal. Strong ability to communicate with clarity and confidence business developments. Effective listening skills are also paramount. Highly developed negotiation and interpersonal skills. Ability to confidently present materials in an open forum.
• Initiative: Possessions of natural energy with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.
• Flexibility: Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with high level complaints and recognise the need for flexibility where applicable. Highly developed negotiation skills.
• Computer Literacy: I.T. literacy essential – Windows Office Suite (PowerPoint, Word, Excel and Outlook) Familiarity and aptitude with a significant number of different ticketing systems, products and websites/apps including current database management systems and Ticketmaster programs and reports. Typing skills with high accuracy
• Proven skills in working with Salesforce or understanding of working with a business development CRM tool.
• Numerical Literacy: Proven experience in the maintenance of monthly and annual budgets.
• Able to travel to office minimum 3 days a week

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

• Reliability: We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork: We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity: We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging: We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.