After-sales Operations Program Manager

Role Overview

We are seeking an After-sales Operations Program Manager to support the build-out of after-sales infrastructure on our US e-commerce platform. This role covers two core areas: return network and process operations, and arbitration policy and execution for disputed orders.

What You Will Do

The successful candidate will support the development and optimization of return infrastructure, own operational execution for arbitration workflows, and help define and maintain arbitration rules and standards.

Why It Might Be a Fit

The ideal candidate will have a proven ability to lead complex, cross-functional strategy initiatives using data-driven frameworks, and strong analytical and structured thinking skills.

Requirements

• BA/BS degree or equivalent practical experience
• 3 years+ of experience in e-commerce operations, logistics, customer service, or a related field
• Familiarity with after-sales operations, return logistics, or dispute resolution
• Proven ability to lead complex, cross-functional strategy initiatives using data-driven frameworks
• Strong analytical and structured thinking skills