We are seeking an After-sales Operations Program Manager to support the build-out of after-sales infrastructure on our US e-commerce platform, covering return network and process operations, arbitration policy and execution, and defining arbitration rules and standards.
Requirements
- Support the development and optimization of return infrastructure
- Own operational execution for arbitration workflows
- Help define and maintain arbitration rules and standards
- Monitor after-sales infrastructure metrics and surface insights to drive continuous improvement
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