Customer Experience Support Specialist (temp to perm)

TodayTix Group is a global e-commerce leader for cultural experiences, and we’re looking for a Customer Experience Support Specialist to join our CX team. You’ll be on the front lines of support, delivering timely and human assistance across chat, phone, and email, and playing a vital role in improving our tools and customer journey.

Requirements

• 1–2 years of experience in a customer-facing role, preferably in support, hospitality, or tech.
• Exceptional written and verbal communication skills.
• A passion for helping people and a curious, creative approach to problem solving.
• The ability to observe and describe technology and product behavior, and share feedback clearly.

Benefits

• Hybrid work environment
• Up to 4 weeks per year of flexible ‘work from anywhere’
• Healthcare, vision, and dental plans, with generous contributions from the company
• Life and disability insurance
• Paid Parental Leave
• Generous 401(k) Matching
• Flexible Paid Time Off
• Free membership to One Medical Group & Employee Assistance Program
• Annual Professional Growth Budget
• Employee donation matching
• Employee Referral Program
• Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits