Product Marketing Manager, AI & Automation

Role Overview

You will own product marketing for AI & Automation at TOPdesk, positioning, messaging, and go-to-market for our virtual support agent, operator copilot, agents, and other capabilities. You will work as an individual contributor reporting into the Director of Product and Customer Marketing, and partner closely with Product, Sales, and the wider marketing team.

What You Will Do

Define positioning and messaging for AI & Automation, grounded in customer problems and outcomes. Translate product capabilities into language that IT leaders and service managers understand. Lead go-to-market for AI launches: launch briefs, messaging, demos, and enablement, working with Product, Sales, and Marketing.

Why It Might Be a Fit

You will have real ownership, direct access to Product, and room to set the standard for how we talk about AI. You will work closely with Product, Sales, and the wider marketing team to ensure AI is part of one coherent TOPdesk story.

Requirements

• Product marketing experience in B2B SaaS, typically 4+ years, with ownership of positioning and go-to-market for a product or feature area, not only launch execution
• The ability to understand technical topics and explain them simply
• A critical eye for AI claims: you can separate real capability from hype, and you care about being credible with technical and skeptical buyers
• Experience partnering closely with Product and enabling a sales team
• Comfort with ambiguity, since roadmaps and the market shift quickly, and the judgement to decide what matters most
• Strong written communication and the ability to influence without authority

Benefits

• Competitive base salary starting at £66k
• Profit share scheme
• Hybrid, flexible working and healthy work-life balance
• Learning budget equivalent to 10% of your basic salary
• Generous pension scheme with company contributions up to 8%
• Enhanced maternity & paternity leave
• Private health insurance options
• Cycle-to-work scheme and techscheme
• 15 fully paid sick days
• 5 days paid parental/carer leave
• 3 volunteering days
• 26 days of paid annual leave (plus public holidays) and your birthday off!
• Employee Assistance Program for you and your family
• Unlimited career support