Customer Success Manager, Revenue Cycle Management (RCM)

Role Overview

As an RCM Customer Success Manager, you’ll play a critical role in shaping the customer experience for our AI-powered revenue cycle management product, partnering closely with dental practices to drive successful adoption, deliver measurable outcomes, and help build the foundation for how we scale RCM Customer Success.

What You Will Do

You’ll own onboarding for new RCM customers, lead kickoff calls, and guide practices through going live and continuing to engage with the platform. You’ll be the primary point of contact for a growing book of RCM accounts, and help build the playbook for onboarding scripts, health-score criteria, and escalation processes.

Why It Might Be a Fit

We’re looking for someone with 3–5+ years of experience in customer success, account management, or implementation roles, ideally in a startup or fast-scaling SaaS environment. You should be comfortable operating in ambiguity, have strong written and verbal communication skills, and be familiar with dental practice management systems (DPS) and payer systems.

Requirements

• 3–5+ years in a customer success, account management, or implementation role
• Experience in a startup or fast-scaling SaaS environment
• Strong written and verbal communication skills
• Familiarity with dental practice management systems (DPS) and payer systems
• Comfort operating in ambiguity
• Process-builder mindset
• Strong tech competency
• Comfort learning new solutions