Customer Success Manager

Role Overview

Toro TMS is looking for a highly organized, proactive, and relationship-driven Customer Success Manager to join our growing team. The ideal candidate is a strong communicator, comfortable navigating challenging conversations, and capable of serving as a trusted advisor to business owners and key stakeholders.

What You Will Do

Manage a growing book of business exceeding $3M in ARR, build and maintain strong relationships with business owners, decision makers, and key stakeholders across assigned accounts, lead annual renewal conversations, and identify and execute revenue expansion opportunities.

Why It Might Be a Fit

You’re someone who enjoys building relationships but also understands that Customer Success is about delivering measurable business value. You’re comfortable having difficult conversations, negotiating agreements, and managing competing priorities without losing sight of the customer experience.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably within B2B SaaS
• Demonstrated ability to manage a large portfolio of accounts while maintaining strong customer relationships
• Excellent written and verbal communication skills, with the ability to confidently lead meetings and engage with business owners and senior stakeholders
• Exceptional organizational and time management skills, with the ability to prioritize multiple accounts, deadlines, and competing requests
• Experience managing customer renewals, identifying retention risks, and driving revenue growth
• Strong analytical skills and the ability to interpret customer usage data to identify trends and recommend action
• Comfortable learning software and translating technical functionality into practical solutions
• Proactive, resourceful problem solver who takes ownership of customer relationships and follows through on commitments

Benefits

• Comprehensive medical, dental, and vision coverage
• Unlimited PTO
• 401(k) policy managed by Empower