(Senior) Customer Success Manager (all genders)

We are building the leading platform for collaborative logistics processes in Europe. As a Senior Customer Success Manager, you will drive real customer success at TradeLink, from strong onboarding to scalable use of our AI-based product.

Requirements

• Act as a strategic advisor for our customers, understanding their business goals and ensuring early value and sustainable impact.
• Build trustful customer relationships, develop project champions on the customer side, and identify relevant stakeholders.
• Ensure company-wide introduction of TradeLink and accompany customers in the use of our AI-supported product.
• Take over end-to-end responsibility for rollouts along the entire customer journey.
• Identify, understand, and formulate user requirements clearly, to enable customer-driven further development of our AI-based product features.
• Recognize upselling and cross-selling opportunities within your customer portfolio and drive their implementation proactively.

Benefits

• Flexible work – remote or in our offices in Munich and Berlin.
• Continuous feedback, 360° reviews, and work closely with experienced founders and leaders.
• Participation in success: With our VSOP program, you benefit from the growth and successes of the company.