Role Overview
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations.
What You Will Do
Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
Why It Might Be a Fit
The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. This role requires strong consulting skills, excellent communication skills, and the ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Requirements
- Experience supporting customers using Sales Cloud
- Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
- Understanding of sales processes (lead-to-cash, opportunity management, pipeline management)
- Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes)
- Ability to demonstrate Lightning Sales Console and mobile app
- Knowledge of common sales use cases (territory management, lead assignment, opportunity stages)
- Salesforce Certified Administrator (or within 90 days)
- English proficiency is required for all candidates to ensure global alignment
Benefits
- Dental insurance
- Vision insurance
- Unleash Your Potential (benefits and resources support you to find balance and be your best)
- AI agents accelerate your impact so you can do your best
To apply for this job please visit salesforce.wd12.myworkdayjobs.com.
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