Role Overview
The Customer Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. They will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization.
What You Will Do
The Success Manager will use the Customer Success Methodology to understand customer goals, assess capabilities, and provide recommendations to help them achieve business and technology objectives. They will develop an understanding of customers’ Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.
Why It Might Be a Fit
The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language. They will work with the account team and Salesforce Executives to help customers work towards their goals and recommend additional Salesforce services and advisory experts needed to drive success.
Requirements
- Experienced professional with 7-10 years of relevant industry expertise
- In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry
- Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
- Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
- Fluency in French & English is required for this opportunity
Benefits
- Dental insurance
- Vision insurance
- Unleash Your Potential (benefits and resources to support you to find balance and be your best)
- Accommodations (reasonable accommodation during the application or the recruiting process)
To apply for this job please visit salesforce.wd12.myworkdayjobs.com.
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