Customer Success Manager – Life Sciences Cloud

Role Overview

The Customer Success Manager will serve as a trusted advisor to clients in the pharmaceutical, biotech, and medical device sectors, guiding them to accelerate business value and return from their investment with Salesforce. They will bridge the gap between technical architecture and complex regulatory/clinical requirements, ensuring clients optimise their product usage while adhering to strict compliance standards.

What You Will Do

The Success Manager will use the Customer Success Methodology to understand customer goals, assess their capabilities, and provide recommendations to help them achieve their business and technology objectives. They will develop an understanding and knowledge of customers’ Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds.

Why It Might Be a Fit

The ideal Success Manager will possess both a Cloud specialisation and Life Sciences industry skills that enable them to speak the customer language. They will be able to articulate the importance and value of Governance to Business and IT executives and have a good understanding of enterprise architecture principles.

Requirements

• Experienced professional with 7-10 years of relevant Life Sciences, Pharmaceutical, Biotech, or MedTech industry expertise
• In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Solid understanding of Salesforce product and platform features, capabilities, and best use
• Ability to articulate the importance and value of Governance to Business and IT executives
• A good understanding of enterprise architecture principles is strongly preferred
• Ability to quickly grasp and clearly explain technological and business concepts
• Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
• Understanding of key industry sub-verticals (e.g., Commercial Pharma, Clinical Trial Management, Patient Services, MedTech Sales & Field Service).
• Familiarity with healthcare regulatory standards (HIPAA, GxP, 21 CFR Part 11, GDPR).
• Fluency in French or Germany & English is preferable for this opportunity

Benefits

• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

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