Customer Success Manager, MuleSoft – Global Public Sector

Role Overview

The Customer Success Manager is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations.

What You Will Do

Serve as the single point of customer accountability responsible for orchestration, value realization, adoption, and expansion. Drive adoption and consumption of the platform, and demonstrate ROI. Represent Salesforce with expertise and credibility, partnering with and presenting to senior client executives and cross-functional stakeholders.

Why It Might Be a Fit

This role requires a strategic, customer-centric approach to problem solving, with a focus on driving business value and outcomes. The ideal candidate will have a proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities within existing customer relationships.

Requirements

• 5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
• Proven success managing large, complex enterprise accounts with multiple stakeholders and business units
• Established ability to develop relationships with senior executives (Director/VP level) and influence technical strategy
• Deeper technical knowledge of integration architectures, API design patterns, and platform best practices
• Demonstrated history of driving incremental Annual Contract Value (iACV) through expansion sales
• Integration Platform Experience: Experience with MuleSoft and/or relevant competing Integration Platform as a Service (iPaaS) platforms with understanding of API-led connectivity, system integration patterns, and enterprise architecture principles
• Adoption and Expansion Mindset: Proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities within existing customer relationships
• Strategic Problem Solving: A strategic, customer centric approach to problem solving focused on driving business value and outcomes, not just resolving technical issues
• Communication: Exceptional communication and presentation skills with proven ability to translate technical concepts into business terms and partner with senior client executives from IT teams to C-level
• Project Management: Strong orchestration and project management skills, including scope control, stakeholder alignment, timeline ownership, and executive-ready reporting
• Agility: Demonstrated ability to thrive in fast paced, high growth environments, with willingness to wear multiple hats and confidence challenging norms to drive customer outcomes

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Vacation days
• Sick leave
• Holidays
• Retirement plan
• 401(k) match
• Equity
• Stock options
• RSUs
• ESOP
• Shares
• Partnership/shareholder track

Tagged as: Project Management, Salesforce