Customer Success Manager, Senior Manager (BtoC)

Role Overview

The Customer Success Manager (CSM) leverages deep business, industry, and product knowledge to partner with customers on a Signature support plan. By specializing in a specific line of business (LoB), cloud, or industry, the CSM shares the customer’s perspective and language, building strong relationships from executive leadership to the front line to drive value realization through Salesforce products and maximize return on investment (ROI).

What You Will Do

Strategic Partnership & Roadmap Planning, Product Adoption & Governance, Orchestration & Risk Management, Executive Communication.

Why It Might Be a Fit

You have a background in business consulting, customer success management, or technical account management (particularly in the BtoC/sales domain). You have knowledge sufficient to explain technical products. You have smooth communication skills with customer executive leadership. You are fluent in Japanese. You have leadership skills to orchestrate across internal and external stakeholders.

Requirements

• Background in business consulting, customer success management, or technical account management (particularly in the BtoC/sales domain)
• Knowledge sufficient to explain technical products
• Smooth communication skills with customer executive leadership
• Fluency in Japanese
• Leadership skills to orchestrate across internal and external stakeholders

Benefits

• Dental insurance
• Vision insurance
• Accommodations for reasonable accommodations during the application or recruiting process
• Unleash Your Potential (benefits and resources support you to find balance and be your best)
• AI agents accelerate your impact so you can do your best