Customer Success Manager, Senior Manager – Tableau (Data, Analytics & AI Strategy)

Role Overview

The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.

What You Will Do

This role acts as a primary strategic partner on data, analytics and AI strategy, maintaining a continual focus on the customer’s business goals. They advance analytics maturity, adoption and governance, embed trusted insights into the flow of work and help customers realize maximum value from their Tableau and Salesforce investment.

Why It Might Be a Fit

The Senior Manager integrates analytics, data and AI capabilities across the Salesforce platform (Tableau, Data 360, Agentforce, Slack) to create effective customer solutions.

Requirements

• Experience: Experienced business professional with a background in strategic consulting (ideally in a data and AI practice), Customer Success or SaaS, and hands-on BI/analytics experience (Tableau, Power BI, Qlik, Looker or similar).
• Analytics Strategy: Strong understanding of analytics strategy, data-driven decision making and governance models. Familiarity with cloud analytics deployment and administration.
• Executive Communication: Exceptional communication and presentation skills, with a demonstrated ability to influence at all levels, including C-level.
• Behavioral Competency: Ability to handle objections, navigate complicated discussions and drive alignment. Persistence in the face of adversity and disappointment.
• Technical Acumen: Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.

Benefits

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Tagged as: Tableau