Senior Manager- Customer Experience System (Temporary Opportunity)

We’re looking for a Senior Manager to lead the strategic design, development, and delivery of the Transport for NSW Customer Experience System. The role involves leading large-scale product portfolios, developing product strategies, and ensuring seamless project execution.

Requirements

• Experience in DXP, digital platforms, customer channel development, and/or CRMs systems is essential.
• Extensive experience leading large-scale product or program portfolios, with responsibility for strategy, planning, and delivery in complex, multi-stakeholder environments
• Strong understanding of customer experience principles, service design, and the use of insights, data, and feedback to inform decision-making and measure impact

Benefits

• Flexible hybrid work options
• Supporting Aboriginal People
• Supporting People with Disability