Face to Face Lead Generator & Guest Experience Host

Role Overview

As a Guest Experience Host, you’ll combine front-of-house hospitality to welcome guests, build rapport, and book guests into livestream sales tours. You’ll work closely with Resort Operations to deliver a seamless guest journey and meet individual and team KPIs.

What You Will Do

Welcome and register owners and guests at the front desk, engage guests face-to-face to build rapport and generate livestream tour bookings, qualify prospects and book appointments for livestream Sales Centres, promote the benefits of the Travel & Leisure community, and complete required system updates and paperwork.

Why It Might Be a Fit

This role is for confident, people-focused individuals who enjoy face-to-face engagement and have experience in hospitality, customer service, or face-to-face marketing.

Requirements

• Experience in hospitality, customer service, or face-to-face marketing
• Strong communication skills and confidence engaging guests in person
• A positive, energetic, and self-motivated approach
• Professional presentation and attention to detail
• Computer literacy; PMS experience (Hirum, Fidelio, Opera) advantageous
• Ability to work flexible shifts including weekends and public holidays

Benefits

• Attractive incentive and recognition program
• Career growth within a global, values-driven organisation
• Professional development opportunities
• Discounted stays across Australia, Fiji, and New Zealand