Guest Experience Host & Face to Face Lead Generator

Role Overview

The Guest Experience Host & Face to Face Lead Generator will be responsible for greeting and registering owners and guests, providing information on local area attractions, and assisting in the tour generation process. They will also meet guests face to face and generate sales appointments for our sales centers.

What You Will Do

The successful candidate will be responsible for meeting targets and KPI’s as set by the business, working closely with the resort operations team, and clearly articulating the benefit of traveling within Travel & Leisure’s community.

Why It Might Be a Fit

To be successful in this role, you will be a previous experience within a similar hotel position, with a genuine passion for customer service and the local area, excellent communication skills, and the ability to work a flexible schedule.

Requirements

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous

Benefits

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities