Customer Ops Success Manager / Service Manager

Role Overview

Drive customer success and service value realization across assigned strategic customer relationships. Help customers get real business value from their services by driving service performance, operational alignment, and continuous improvement throughout the customer lifecycle.

What You Will Do

Build trusted customer relationships, lead service reviews, own and coordinate follow-up on customer issues, collaborate with Sales, and represent customer requirements in the MyArelion portal.

Why It Might Be a Fit

Five to ten years of relevant experience in telecommunications, service management, customer success, or customer operations. Solid technical understanding of telecom services and supporting technologies.

Requirements

• Five to ten years of relevant experience in telecommunications, service management, customer success, or customer operations
• Solid technical understanding of telecom services and supporting technologies, including IP, WDM, fiber, and related service assurance concepts
• Strong analytical, reporting, documentation, and presentation capability, including use of analytics/reporting tools such as Qlik or similar platforms
• Business-minded, customer-focused, and able to work effectively with both operational and executive stakeholders in a global, multicultural environment
• University degree or equivalent relevant experience; ITIL certification or similar service management framework knowledge is beneficial
• Fluent written and spoken English is required; additional major customer languages are beneficial

Benefits

• Continuous learning and career growth opportunities
• Professional training and English/Spanish language classes
• Comprehensive medical insurance
• Mental health support
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
• Flexible working hours
• Inclusive and supportive culture