Sales Operations Planning Analyst

Role Overview

Twilio is seeking a data-driven, strategically minded individual to join our Strategic Operations pillar within Sales, Operations, and Enablement. Reporting directly into the Strategic Operations team, this role sits at the intersection of business strategy, sales planning, and advanced analytics.

What You Will Do

Lead the annual and semi-annual target-setting cycles for the global sales organization, present target proposals, growth opportunities, and complex data insights to senior leadership, develop and refine the sales customer segmentation model, and work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy.

Why It Might Be a Fit

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio.

Requirements

• 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment.
• Proven track record of leading target-setting cycles and planning frameworks for a GTM organization.
• Hands-on expertise in data visualization tools (e.g., Tableau, Looker).
• Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership.
• Strong project management skills, including experience managing cross-functional dependencies and scoping requirements.
• Deep understanding of core GTM processes & metrics (productivity, pipeline conversion, forecasting).

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave

Tagged as: Data Analysis, Data Visualization, Forecasting, Looker, Project Management