Customer Success Manager II

Role Overview

As a member of Twitch’s Revenue team, you’ll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products.

What You Will Do

You will work with clients to ensure smooth execution and delivery of campaigns, provide highest level of customer service, and manage custom programs or sponsorships with other departments internally.

Why It Might Be a Fit

The ideal candidate will have experience with client management, media planning, and campaign operations, and be able to proactively troubleshoot and problem solve quickly and though the proper escalation process.

Requirements

• 4+ years of online media/planning experience
• Experience helping clients execute media campaigns
• Excellent written, presentation and oral communication skills
• Excellent collaboration skills
• Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
• Works well with others in high-energy environment with minimal supervision
• Experience and comfortability working with technical product teams

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount