Customer Success Manager

Role Overview

As a Customer Success Manager, you will work with the finance team on client approvals and revenue recognition, own the pre-sale process, and provide high-level customer service to internal clients. You will also work to manage custom programs and sponsorships, and lead custom content campaigns.

What You Will Do

You will work with the finance team, own the pre-sale process, guide clients through internal purchasing tools, and manage all timelines, assets, and opportunities for optimization. You will also troubleshoot live campaigns and maintain up-to-date knowledge of Twitch’s site features and products.

Why It Might Be a Fit

The ideal candidate will have experience with client management, media planning, and campaign operations, and will be able to proactively troubleshoot and problem solve quickly and through the proper escalation process.

Requirements

• 4+ years of online media/planning experience
• Experience helping clients execute media campaigns
• Excellent written, presentation and oral communication skills
• Excellent collaboration skills
• Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
• Works well with others in high-energy environment with minimal supervision
• Experience and comfortability working with technical product teams

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount