Role Overview
The Senior Customer Success Manager is a strategic, customer-facing role responsible for driving value realization, adoption, retention, and growth across a portfolio of UKG customers. This role partners with customer stakeholders to understand their business objectives, guide them through their customer lifecycle, and help ensure they achieve measurable outcomes from their UKG investment.
What You Will Do
Serve as a trusted advisor to customer stakeholders, develop a strong understanding of their goals, challenges, priorities, and desired business outcomes. Drive adoption and utilization of UKG products to help customers maximize the value of their investment.
Why It Might Be a Fit
The ideal candidate combines strong strategic advisory skills with knowledge of HR, Payroll, and Workforce Management, exceptional communication abilities, experience with project management and proactive risk management, and the ability to identify opportunities to help customers realize additional value.
Requirements
- 5+ years of experience in Customer Success, Consulting, Implementation, Account Management, or related customer-facing roles
- enterprise experience preferred
- 3+ years of experience in the relevant industry or vertical preferred
- Fluency in both French and English, written and verbal
- Strong understanding of HR, Payroll, and Workforce Management processes, with experience in HCM, payroll, or workforce management technology preferred
Benefits
- Dental insurance
- Vision insurance
- Performance-based bonus plan
- Restricted stock unit awards
- Flexible work arrangements
- Paid time off
- Retirement plan
- Learning and development opportunities
To apply for this job please visit apply.ukg.com.
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