Role Overview
This position will support a territory including Nashville, TN and surrounding areas. The Platinum Customer Success Manager (CSM) will oversee and nurture relationships with large customers, act as a trusted advisor, drive value realization and long-term success for our strategic customers.
What You Will Do
Handle routine customer inquiries, coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues. Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention.
Why It Might Be a Fit
The ideal Platinum CSM will excel at building strong business collaboration, understand complex business needs, and align our solutions to meet those objectives. With a focus on client satisfaction, retention, and growth, the Platinum CSM will proactively address challenges, identify available solutions and upsell opportunities.
Requirements
- Strong relationship management and interpersonal skills
- Exceptional communication and negotiation skills
- 5 or more years in customer success, account management or supply chain consulting
- Extensive experience in customer relationship management and customer success metrics
- Proven track record of managing large, high-value accounts with high customer satisfaction or customer experience feedback
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid time off
- Employee discounts
To apply for this job please visit hcmportal.wd5.myworkdayjobs.com.
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