Role Overview
The Customer Success Manager will serve as a trusted advisor to Business Banking & Money Movement clients, helping them realize measurable value from their digital banking solutions. The role requires a relationship-driven individual with analytical thinking, strong relationship management skills, and a passion for solving client challenges.
What You Will Do
The CSM will build and maintain strong relationships with assigned client accounts, own the post-activation relationship, monitor client engagement, and conduct proactive outreach to amplify feature usage and mitigate attrition risk.
Why It Might Be a Fit
Successful candidates are client advocates who combine analytical thinking, strong relationship management skills, and a passion for solving client challenges to drive long-term business outcomes.
Requirements
- Bachelor’s degree, or equivalent work experience
- One to four years of client management experience
- Proficiency with CRM platforms (Salesforce) and client relationship management tools
- Two or more years of experience in customer success, account management, client relationship management, sales, or consultative customer-facing roles
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
To apply for this job please visit usbank.wd1.myworkdayjobs.com.
Follow us on social media