Sales Manager – Business Banking Digital Sales

Role Overview

Leads a team of 12 responsible for engaging and responding to digital customer sales inquiries via inbound call, web, and chat, and driving each interaction to a successful sales outcome. Serves as a collaborative sales leader and performance coach who builds a high-performing culture and develops sales acumen, sales discipline, and pipeline mastery across the team to consistently exceed sales results.

What You Will Do

Own the full funnel — guide buyers from first inquiry through to a booked account, explore and adopt new tools and technology to improve responsiveness and sales pace, set clear sales goals and hold the team accountable to outcomes, not just activity.

Why It Might Be a Fit

Develop and maintain profitable customer relationships that drive retention and growth, monitor market trends and competitor activity to inform sales strategy, measure success by booked accounts and revenue, inbound conversion, and team responsiveness.

Requirements

• Typically a Bachelor’s degree, or equivalent work experience
• Typically three or more years of sales management experience
• Advanced knowledge of sales strategies and new business development
• Experience leading combined sales and support functions
• Knowledge of banking products, operations, and current market trends
• Comfort adopting new tools and technology to improve sales and service
• Strong coaching skills, leadership presence, and a growth mindset
• Effective verbal and written communication and customer-relations skills
• Strong ownership and cross-functional partnership; makes sound decisions independently
• Proven people-leadership experience managing sales and/or customer-support teams
• Demonstrated track record of owning revenue targets and delivering measurable results
• Experience in digital, virtual, or inside sales and inbound demand conversion

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law