Digital/Technical Product Manager Lead- AI Ops

Role Overview

The Digital/Technical Product Manager Lead-AI Ops will define and drive the product strategy, roadmap, and prioritized use-case backlog for AIOps capabilities across Application and Infrastructure domains. This individual-contributor role determines what gets built and why, leading use-case prioritization, AIOps platform and build-versus-buy decisions, and the definition of adoption and value metrics.

What You Will Do

Own and prioritize the AIOps use-case backlog across both domains, write the value case for a proposed use case before engineering commits meaningful effort, make build-versus-buy and platform-selection recommendations for AIOps-specific capability, and gather and synthesize requirements from the AIOps capability’s actual consumers.

Why It Might Be a Fit

The ideal candidate will have demonstrated experience owning the product strategy and lifecycle for AI- or ML-enabled capabilities, making strategic capability and platform decisions, and designing and implementing value-measurement frameworks for emerging technology capabilities.

Requirements

• Bachelor’s degree; OR 4 years of relevant education and/or experience
• 5+ years of product management experience, including at least some of it on a technical, data, or AI/ML product, not purely business-facing one
• Demonstrated experience writing and defending a prioritized backlog grounded in business value, including killing items that didn’t pan out
• Working technical fluency in LLMs, ML model lifecycles, and their practical limitations, sufficient to evaluate an engineering team’s technical claims rather than simply accept them
• Experience making or materially informing build-versus-buy decisions for a technology capability, and experience defining and tracking adoption or value metrics for a product or capability
• Comfort operating in a regulated environment, including enough familiarity with model risk or compliance concepts to engage Risk and Audit as a credible partner, and comfort operating without formal authority over the engineers building what you prioritize

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs