Customer Success Manager, Strategic

Vanta is seeking a Customer Success Manager, Strategic to serve as a trusted advisor to Vanta’s largest and most complex customers. The role will own a focused book of 5-10 strategic accounts, driving deep customer relationships, multi-quarter projects, and high-impact business outcomes.

Requirements

• 10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company
• Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees
• Experience managing a focused book of business (5-10 strategic accounts)
• Demonstrated expertise in land and expand motions
• Strong project management skills
• Executive presence and ability to build trusted relationships with C-level stakeholders
• Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers
• Self-starter with the ability to work autonomously in ambiguous, fast-paced environments
• Track record of being metrics and data-driven
• Experience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholders
• Ability to navigate complex, multi-stakeholder organizations
• Strong problem-solving skills and a bias for action
• Open to using AI to amplify their skills and strengthen their work

Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!