Customer Success Manager

Role Overview

We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology’s largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

What You Will Do

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data-driven insights, technology recommendations, and actionable plans that support customer goals.

Why It Might Be a Fit

Success in this position requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.

Requirements

• Bachelor’s Degree in Business, Information Technology, or a related field, or equivalent experience in lieu of a degree
• Minimum of 3 years of customer service, customer success, account management, or IT-related experience required
• Minimum of 2 years in a customer-facing role managing client relationships required
• Strong technical acumen and the ability to discuss infrastructure, cloud, cybersecurity, networking, and managed IT services
• Experience presenting to executive stakeholders and facilitating business discussions
• Excellent communication, organizational, analytical, and problem-solving skills

Benefits

• Medical, dental, and vision insurance plans
• Company-paid life insurance and long-term disability coverage
• Optional supplemental benefits
• Paid time off (PTO) starting in your first year of employment
• Seven (7) paid holidays annually
• 401(k) plan with safe harbor match, including both traditional and Roth options
• Business casual office environment
• Employee referral program with bonus opportunities

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