Customer Success Manager- Education

Role Overview

The Customer Success Manager is responsible for cultivating and maintaining strong customer relationships, delivering value through consultative guidance, and ensuring that all client needs are met, resulting in strong customer engagement and satisfaction. The role oversees a larger territory focusing on customer engagement and proactive communication.

What You Will Do

Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. Serve as primary contact for all accounts in your book of business.

Why It Might Be a Fit

The ideal candidate has 3-5 years of experience in a customer-facing, service-oriented position focusing on relationship management, with a Bachelor’s degree in a related field. They must be able to thrive in a fast-paced environment, have excellent interpersonal skills, and be proficient in Microsoft Office suite and CRM (Salesforce).

Requirements

• 3-5 years’ experience in a customer-facing, service-oriented position focusing on relationship management
• Bachelor’s degree in a related field
• Thrives in a fast-paced environment
• Knowledge of risk pools and partnerships is preferred
• Experience with Educational Learning or Higher-Ed sector
• Ability to manage projects with complex, larger organizations
• Knowledge of state specific laws related to products, training requirements, and compliance
• Ability to perform in a self-managed environment
• Excellent interpersonal skills needed to develop strong business relationships with clients
• Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software
• Confidence presenting new ideas to clients and high-level executives
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly
• Excellent communication skills verbally and written in addition to presentation skills
• Strong work ethic and ability to work independently with minimal supervision
• Excellent organizational skills
• Ability to adapt to new conditions, assignments, and deadlines
• Excellent time management, goal setting and prioritization capability

Benefits

• Friendly, open, and casual work environment
• Hybrid work with 1 onsite day per week
• Health HMO coverage up to P200K
• Free dependent upon regularization
• Group life insurance up to P1M coverage
• PTO max of 20 days per year
• Employee Resource Groups