Sales Operations & Support Senior Coordinator

Role Overview

The Senior Coordinator – Order Management plays a critical role in supporting the seamless execution of the Order-to-Cash process by ensuring the accurate and timely processing of complex and high-volume sales orders across diverse customer segments.

What You Will Do

You will apply advanced technical knowledge in managing, validating, and processing orders with precision and efficiency, handle configuration change orders, rebuild/repair requests, and Return Materials Authorizations (RMAs), and drive customer satisfaction through timely support, proactive resolution, and professional engagement.

Why It Might Be a Fit

To be successful in this role, you will need to have strong functional expertise in order processing systems and ERP tools, a high attention to detail, effective communication skills, and the ability to handle multiple priorities in a fast-paced, deadline-driven environment.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Engineering, or a related field
• Minimum 3 years of relevant work experience in order management or operations support, customer service, in an engineering or manufacturing environment
• Strong functional expertise in order processing systems and ERP tools (e.g., Oracle, SAP)
• Proficient understanding of Bills of Materials (BOM), configuration management, and change control processes
• Demonstrated analytical thinking and problem-solving abilities with a high attention to detail
• Effective communication skills with the ability to collaborate across multiple departments and levels
• Ability to handle multiple priorities in a fast-paced, deadline-driven environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Retirement plan
• Employee assistance program
• Flexible work arrangements
• Professional development opportunities