Role Overview
The Customer Experience Manager will lead a team to deliver exceptional service to every passenger, while also conducting regular audits to ensure compliance with MCO Airport’s quality standards.
What You Will Do
The role involves team leadership, training and development, accountability and support, quality assurance, and guest interaction.
Why It Might Be a Fit
The ideal candidate will have 3+ years of leadership experience in a customer-focused role, with a passion for customer service and strong interpersonal skills.
Requirements
- 3+ years of leadership experience in a customer-focused role
- Passion for customer service
- Strong interpersonal skills
- Excellent communication abilities
- Strong organizational skills
- Ability to multitask in a dynamic, high-volume environment
- Understanding of the aviation or hospitality industry (preferred)
- Intermediate Microsoft Office knowledge and skill
Benefits
- Competitive salary
- Comprehensive medical, dental, and vision benefits
- Matching 401(k) plan
- Paid time off, including vacation and sick days
To apply for this job please visit ats.rippling.com.
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