Customer Success Operations Analyst

Role Overview

The Customer Success Operations Analyst will provide dedicated support to the Global Customer Success team, ensuring the smooth and accurate management of key operational and commercial activities that underpin the client relationship.

What You Will Do

The role involves supporting key operational and commercial functions, including client invoice management, annual pricing reviews, and the collation of payroll performance data to support client presentations and business reviews.

Why It Might Be a Fit

The ideal candidate will have experience in operations, billing, or customer success support roles, with a strong numerical and analytical mindset and excellent communication and interpersonal skills.

Requirements

• Highly organised with strong time management skills and the ability to manage multiple priorities across a global client base
• Proficiency in Microsoft Excel and/or data management tools
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both clients and internal colleagues
• A proactive, self-motivated professional with a track record of delivering high levels of accuracy and customer satisfaction
• Ability to work under pressure and meet deadlines in a fast-paced, global environment
• Strong numerical and analytical mindset with a high level of attention to detail
• Business English is essential
• Experience in an operations, billing, or customer success support role
• Experience supporting pricing or commercial processes, including annual rate reviews or contract amendments
• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce, or a related field
• Proficiency in business English (written and verbal) to a professional standard
• Strong working knowledge of Microsoft Office, particularly Excel