Customer Success Manager

Role Overview

As a Customer Success Manager, you will accompany strategic clients over the long term to ensure the adoption of deployed solutions and demonstrate the value created for physical retail (IoT & SaaS).

What You Will Do

You will intervene on complex and large-scale accounts with a strong relational and contractual dimension. You will animate client governance, coordinate action plans, align usage with client business priorities, and contribute to account development in partnership with commercial teams.

Why It Might Be a Fit

The objective is to transform a deployment into measurable value for the client, ensuring durable adoption of solutions, operational performance, and long-term partnership development.

Requirements

• Minimum 4 years of experience, ideally between 4 and 7 years, in Customer Success Management on complex accounts, ideally in a technological environment (SaaS, IoT, B2B solutions)
• Experience with retail clients is essential
• Demonstrated experience in managing structured contractual commitments
• Ability to interact with decision-makers at client level
• Strong orientation towards retention, satisfaction, and value creation
• Fluent English required (work in an international environment)
• Rigor, attention to detail, reactivity, and ability to manage demanding and evolving environments

Benefits

• Dental insurance
• Vision insurance
• Other benefits not explicitly mentioned