Sales Manager

Role Overview

The Sales Manager will own the mortgage side of the business’s top-of-funnel sales process and customer success function, ensuring inbound leads are contacted quickly, qualified effectively and supported through the early stages of their mortgage journey.

What You Will Do

Manage a high volume of inbound mortgage leads each month, responding quickly and consistently to maximise conversion, and create a proactive customer success journey, providing regular check-ins, gathering feedback and resolving service issues throughout the lending process.

Why It Might Be a Fit

This is an opportunity to own one of the most commercially important functions within a fast-growing financial services business, with autonomy to improve the sales process, shape the customer experience and build a function that can scale with the company’s growth.

Requirements

• Strong Sales Capability: Proven success in a phone-based, high-volume sales environment. Ideally within financial services, SaaS or another service-led industry.
• Communication & Rapport: Highly articulate, confident on the phone and able to think quickly, handle objections and establish trust with a broad range of customers.
• Ownership & Initiative: Comfortable taking responsibility for a business-critical function, working autonomously and delivering outcomes without needing to be micromanaged.
• Process & Detail Orientation: Methodical and disciplined, with the ability to manage significant lead volume, maintain accurate CRM information and ensure consistent follow-up.
• Customer & Growth Mindset: Commercially ambitious and willing to challenge existing processes, while genuinely putting the customer at the centre of every decision.