Customer Success Manager

Role Overview

The Customer Success Manager provides for the long-term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building activities. They will complete proactive and reactive site visits to handle business/service changes, resolve issues, and work in existing service agreements to extend the collection, processing, transportation, and disposal of solid waste and recyclables.

What You Will Do

Develops maximum potential sales volume and profitability within defined territory, participates in partnership with Regional Sales Manager and Corporate Sales leadership in developing short and long-term strategic Market and Sales Planning, and ensures customer satisfaction through direct communication and solicitation of feedback.

Why It Might Be a Fit

Requires 2-5 years of sales, account management/client success experience within the Managed Services sector, demonstrated ability to apply consultative and solutions-based selling skills, and experience in customer interaction, negotiation, presentation skills, account management, forecasting, pricing, and sales closure.

Requirements

• Education: Prefer, AS/BA/BS degree in business, marketing, or communications
• 2-5 years of sales, account management/client success experience within the Managed Services sector
• Demonstrated ability to apply consultative and solutions-based selling skills
• Experience in customer interaction, negotiation, presentation skills, account management, forecasting, pricing, and sales closure
• Proficiency in using array of software packages, including MS Outlook, Word, PPT, and Excel
• Knowledge of the Waste Industry, competitors, and relevant external forces that influence the client’s buying decision

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job