Account Manager I

As an Account Manager for WebPT, you will own the customer relationship for a portfolio of customers, serving as a strategic partner to ensure each of your assigned customers achieves measurable value from our software solutions.

Requirements

• Achieve assigned sales quota by identifying, nurturing, and closing cross-sell and upsell opportunities within your assigned portfolio of customers.
• Ensure achievement of sales targets for RCM service adoption and expansion within your assigned portfolio by identifying opportunities and partnering with your RCM Sales colleague to nurture and close deals.
• Achieve high net revenue retention and logo retention across your portfolio.
• Monitor member health to proactively identify churn risks and intervene before dissatisfaction escalates.
• Address escalations promptly, collaborating with leadership to create and communicate corrective action plans.
• Serve as the primary point of contact for assigned members, ensuring quality service, satisfaction, and retention.
• Build long-term relationships with key stakeholders, including C-suite and operational leadership.
• Collaborate with internal teams, including Product, Support and RCM Sales to ensure seamless delivery of services.
• Act as the voice of the member internally, surfacing feedback, advocating for needs, and coordinating resolution of complex issues.
• Develop and deploy one to many approaches with subsets within the assigned portfolio (Webinars, email campaigns, product workshops).

Benefits

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA