Customer Experience

Role Overview

We are looking for a results-oriented Customer Experience (CX) & Analytics Leader to drive customer-centric initiatives through data-driven insights, advanced analytics, and continuous improvement.

What You Will Do

Develop and execute customer experience strategies, map and optimize customer journeys, lead customer and business analytics initiatives, and design and manage Voice of Customer (VoC) programmes.

Why It Might Be a Fit

The ideal candidate will combine expertise in customer experience strategy, customer insights, business intelligence, and performance management to improve customer satisfaction, retention, operational efficiency, and business outcomes.

Requirements

• 5+ years of experience in customer experience, customer insights, business analytics, customer success, or a related field
• Strong understanding of customer journey mapping, Voice of Customer programmes, and CX measurement frameworks
• Hands-on experience with advanced analytics, SQL, data visualisation, and BI platforms
• Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics 365, or HubSpot
• Knowledge of customer segmentation, predictive analytics, AI/ML concepts, and KPI management
• Strong analytical and problem-solving skills, with the ability to convert data into actionable business recommendations
• Excellent communication, stakeholder-management, and presentation skills
• Experience driving cross-functional initiatives and process improvements using Lean, Six Sigma, or Design Thinking is an advantage
• Ability to influence stakeholders, manage competing priorities, and promote a customer-first culture

Benefits

• Salary range: Rs 800000 – Rs 1500000
• Health insurance
• Retirement plan
• Paid time off
• Other benefits not explicitly mentioned

Tagged as: Data Analysis, HubSpot, Microsoft Dynamics, Salesforce, SQL