Role Overview
We are looking for a Customer Success Manager who thinks about revenue first. You will own customer outcomes, ensuring clients not only stay but grow.
What You Will Do
Lead smooth onboarding for new accounts, identify opportunities for upsell or cross-sell, collaborate with founders and sales to grow account revenue, and maintain a deep understanding of customer business goals.
Why It Might Be a Fit
You will drive adoption, expansion, and retention across our portfolio of D2C and e-commerce brands. Key metrics include Net Revenue Retention (>100%), Revenue Realization, Account Retention, and Product Adoption.
Requirements
- Revenue-first mindset and energy from growth numbers
- Managed accounts in a SaaS environment
- Understand client lifecycles
- Love solving problems and spotting upsell opportunities
- Communicate clearly
- Think analytically
- Act fast
- Believe in ownership
To apply for this job please visit jobs.workable.com.
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