Role Overview
Lead customer service team, turn customer feedback into insights, and improve customer experience. Reporting to the Director of Digital Product, you’ll manage two CX Associates and partner with various teams.
What You Will Do
Deliver on the Weezie Promise by making every customer feel heard, resolve escalations, and improve CX processes. Own Gorgias, partner with Fulfillment Operations, and run the surprise & delight program.
Why It Might Be a Fit
You’ll work on a hybrid team that works hard and knows how to #enjoythestay. You’ll have real ownership, unlimited PTO, remote work options, and a generous Weezie product gift and discount.
Requirements
- 5-7 years in customer service, CX, or customer insights
- Hands-on experience running a modern help desk (Gorgias strongly preferred)
- Working knowledge of Shopify or a similar e-commerce platform
- Strong analytical skills
- A track record of using customer feedback to drive change
- Experience forecasting ticket volume and planning staffing year-round
- Excellent writing skills
- Calm, practical judgment with upset customers
Benefits
- Unlimited PTO
- Remote work during July 4th week
- Office closure the week after Christmas
- Summer Fridays with a 1 pm close
- Anniversary gifts
- Medical, dental, and vision
- 401(k) with match
- Paid parental leave
- Generous Weezie product gift and discount
To apply for this job please visit weezie.applytojob.com.
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