Customer Success Manager

Role Overview

As a Customer Success Manager, you will own relationships with a portfolio of approximately 100–150 schools, helping them successfully implement Wellio, achieve meaningful wellbeing outcomes, and realise ongoing value from their investment.

What You Will Do

You will drive activation, adoption, and engagement across your portfolio, proactively identifying risks and opportunities, and executing plans that improve school outcomes.

Why It Might Be a Fit

We’re looking for someone with experience managing customer portfolios, strong commercial awareness, and a proactive approach to portfolio management, using data and insights to prioritise actions and improve adoption.

Requirements

• Experience managing customer, education, account management, consulting, or relationship-based portfolios
• Ability to build trusted relationships with a range of stakeholders
• Strong commercial awareness
• Proactive approach to portfolio management
• Strong organisational skills and operational discipline

Benefits

• Dental insurance
• Vision insurance
• Profitable and founder-led
• Remote-friendly, culture-focused
• Two meetups a year